Privacy Policy

1. Identity and address of the data controller

PRODUCCIONES TRAVEL MEDIA S. DE RL. DE CV., responsible for the operation of the brand CityFunTastic, with address at Marina Vallarta Business Center, office 204, CC. Plaza Marina, Blvd. Francisco Medina Ascencio km 7.5, Fracc. Marina Vallarta, Puerto Vallarta, Jalisco, Mexico CP: 48335, is responsible for the processing, use, protection, and retention of personal data collected through its websites, service channels, forms, reservation system, and during the provision of its services.

For any matter related to this Privacy Notice or the processing of your personal data, you may contact us via:

Email: info@cityfuntastic.com
WhatsApp: +52 322 190 7369

2. Personal data we may collect

Depending on how you interact with CityFunTastic, we may collect the following categories of data:

Identification and contact data

• Full name.

• Email address.

• Phone number.

• Country, city, or place of residence.

• Preferred language.

• Data of individuals included in a reservation.

Data related to the reservation and experience

• Date and reserved modality.

• Number of passengers.

• Ages or age ranges when necessary to apply service conditions.

• Hotel, accommodation, or pickup point.

• Room number, when necessary to coordinate pickup.

• Information provided in comments or special requests.

• Preferences related to the experience.

• Reservation history, changes, cancellations, and assistance.

• Communications related to service provision.

Operational and satisfaction data.

• Confirmation of participation.

• Information regarding incidents.

• Responses provided in surveys.

• Comments, suggestions, and evaluations.

• Information necessary to address requests, clarifications, or claims.

Browsing and website usage data.

• IP address.

• Device and browser type.

• Operating system.

• Pages visited.

• Date, time, and approximate duration of the visit.

• Site or link from which you arrived.

• Interactions with buttons, forms, and links.

• Technical identifiers and data obtained through cookies or similar technologies.

Candidate and collaborator data.

When an individual submits their profile to collaborate with CityFunTastic, we may collect:

• Name.

• Email address.

• Phone number.

• City of residence.

• Languages.

• Availability.

• Work experience.

• Education and training.

• Resume/CV.

• Area of interest.

• Information provided during interviews or selection processes.

We ask that you do not send official documents, bank details, medical information, or other sensitive data during the initial contact, unless expressly requested and deemed necessary.

3. Financial Data and Payments

Online reservations and payments may be processed through FareHarbor or other specialized providers.

CityFunTastic does not directly request or store your full card number, security code, or banking credentials when payment is made through a third-party provider's platform. This data is processed in accordance with the security measures, terms, and privacy notices of the respective provider.

CityFunTastic may receive limited transaction-related information, such as:

• Payment confirmation.

• Amount.

• Currency.

• Transaction status.

• Reservation reference or identifier.

• Refunds, changes, or cancellations.

Before providing payment information, we recommend reviewing the terms and privacy notice of the platform processing the transaction.

4. Sensitive Personal Data

CityFunTastic does not seek to collect sensitive personal data through its website.

If you voluntarily provide information related to mobility, allergies, health, disability, or any particular need, we will use it solely to assess whether we can accommodate your request and ensure appropriate and safe participation.

Please provide only strictly necessary information. When applicable, we may request your express consent to process this type of data.

5. Primary Purposes

We use your personal data for the following necessary purposes:

• Manage reservations.

• Confirm availability and participation.

• Process changes, cancellations, and refunds.

• Coordinate hotels, accommodations, and pickup points.

• Communicate before, during, and after the experience.

• Provide the contracted service.

• Address requests and operational needs.

• Verify compliance with age and participation requirements.

• Provide support and resolve incidents.

• Apply reservation and cancellation policies.

• Issue receipts or handle billing requests when applicable.

• Prevent misuse, fraud, or security risks.

• Evaluate quality and satisfaction.

• Comply with legal, tax, contractual, and administrative obligations.

• Manage relationships with hotels, agencies, hosts, suppliers, and other partners.

• Review applications and manage selection processes.

• Protect the rights, safety, and legitimate interests of CityFunTastic, its passengers, collaborators, and partners.

6. Secondary Purposes

When applicable and with the necessary authorization, we may use your data for:

• Send news, updates, and promotions.

• Invite you to discover new experiences or modalities.

• Share information about destination activities.

• Request opinions, testimonials, or participation in additional surveys.

• Prepare statistics and commercial analyses.

• Improve our content, services, and communications.

• Personalize communications according to your interests.

You may request at any time that we stop using your data for these purposes by writing to info@cityfuntastic.com with the subject: “Unsubscribe from communications”.

Refusing processing for secondary purposes will not affect the provision of a contracted service.

7. Minors

Reservations for minors must be made or authorized by their mother, father, guardian, or responsible adult.

The adult providing data for a minor declares to have the necessary faculties and authorization to do so and commits to providing only the essential information to manage the reservation and participation.

CityFunTastic does not seek to directly collect personal data from minors without the intervention of a responsible adult.

8. Photographs, Videos, and Testimonials

During experiences, photographs or videos may be taken for operational, souvenir, documentation, or promotional purposes.

When a person's image or voice is identifiable and intended for promotional, advertising, or testimonial purposes, CityFunTastic will request the corresponding authorization when necessary.

Participation in the experience does not automatically imply authorization to commercially use a passenger's image.

If you wish to request information or raise an objection related to a photograph or video, you may write to info@cityfuntastic.com.

9. Data Sharing and Providers

To fulfill the described purposes, CityFunTastic may allow limited data processing by providers who render services such as:

• Reservation and payment management.

• Website hosting and operation.

• Email and communications.

• Messaging and support via WhatsApp.

• Forms.

• Analytics and measurement.

• Information storage.

• Technological support.

• Billing and administration.

• Experience operation.

• Coordination with hotels and pickup points.

These providers must use the information solely to provide the contracted services and in accordance with their corresponding obligations.

Some providers may operate or store information outside of Mexico. In such cases, we will endeavor to ensure that processing is carried out with reasonable security measures and in accordance with applicable law.

We may also disclose information when:

• It is necessary to comply with a legal obligation.

• It is required by a competent authority.

• It is essential to protect rights or address an emergency.

• It is necessary for the formulation, exercise, or defense of claims.

• A reorganization, merger, acquisition, or transfer of operations occurs, respecting applicable obligations.

We do not sell or rent personal databases to third parties.

10. Hotels, agencies, hosts, and partners

If your reservation was recommended, managed, or coordinated by a hotel, agency, host, or other partner, we may exchange strictly necessary information to:

• Identify your reservation.

• Coordinate pickup.

• Confirm your participation.

• Address changes or incidents.

• Comply with service terms.

Each hotel, agency, host, or partner may be independently responsible for the data they collect directly. We recommend consulting their own privacy notice.

11. Cookies and similar technologies

Our site may use cookies and similar technologies to:

• Enable its operation.

• Remember preferences.

• Improve security and performance.

• Understand general usage patterns.

• Measure campaigns and content.

• Facilitate reservations and communications.

Some cookies may be installed by external services integrated into or linked from the site.

You can limit or delete cookies from your browser settings. Disabling certain cookies may affect some site functions.

When applicable, the site will display options to accept, reject, or configure non-essential cookies.

12. External Links and Services

Our site contains links to external services, including reservation platforms, an Events Calendar, WhatsApp, email, and other sites.

Upon leaving our site or using an external platform, the processing of your data will also be governed by that provider's terms and privacy notices. CityFunTastic does not control the privacy practices of external sites.

13. Security Measures

We implement reasonable administrative, technical, and organizational measures to protect personal data against:

• Loss.

• Alteration.

• Destruction.

• Misuse.

• Unauthorized access or disclosure.

No system connected to the Internet can guarantee absolute security. If we detect an incident that could significantly affect your rights, we will act in accordance with applicable obligations.

14. Information Retention

We will retain data for the time necessary to:

• Manage the relationship and provide services.

• Address clarifications, claims, or liabilities.

• Comply with legal, tax, and contractual obligations.

• Maintain operational and security records.

• Fulfill authorized purposes.

When data is no longer necessary, it will be deleted, blocked, or anonymized in accordance with applicable procedures and timelines.

Applications may be retained for a reasonable period to consider future opportunities, unless the individual requests their deletion sooner.

15. Rights of Access, Rectification, Cancellation, and Opposition

You may request:

• Access: to know what personal data we retain and how we use it.

• Rectification: to correct inaccurate or incomplete data.

• Deletion: to request the removal of your data when appropriate.

• Objection: to request that your data not be used for specific purposes.

• Revocation: to withdraw a previously granted consent.

• Restriction: to request that we limit the use or disclosure of your data.

To exercise these rights, send an email to info@cityfuntastic.com with the subject line “ARCO Rights” and include:

• Name of the data subject.

• Means to receive the response.

• Clear description of the right you wish to exercise.

• Data or processing to which it refers.

• Information that allows us to locate your record.

• Documentation necessary to prove your identity or representation.

Do not send complete identity documents if we have not yet requested them. We will indicate a secure method when it is necessary to verify your identity.

We will respond in accordance with the deadlines and procedures established by applicable law. Some rights may be subject to legal exceptions or to necessary retention to fulfill obligations and responsibilities.

16. Revocation and limitation of communications

You may request that we stop sending promotional communications by:

• The unsubscribe mechanism included in the message, when available.

• An email to info@cityfuntastic.com.

• A message to CityFunTastic's official WhatsApp.

Revocation will not have retroactive effects and may not prevent processing necessary to fulfill a reservation, contract, or legal obligation.

17. Modifications to the Privacy Notice

We may update this Privacy Notice to reflect legal, operational, technological, or service-related changes.

The current version will be available at:

https://web.cityfuntastic.com/en/privacy-policy

When changes are significant, we may communicate them via the website, email, or other appropriate means.

The date of the last update will appear at the beginning of the document.

18. Contact

For questions, requests, or comments related to privacy and personal data, you may contact us via:

Email: info@cityfuntastic.com
WhatsApp: +52 322 190 7369
Responsible Party: Lic. Alejandra Ortiz Martínez
Address: Marina Vallarta Business Center, office 204, CC Plaza Marina, Ave. Francisco Medina Ascencio km 7.5, Fracc. Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, CP:48335.

This English translation is provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.