Passenger Terms

1. Service Provider

CityFunTastic is a promotional and discovery experience of Puerto Vallarta operated by PRODUCCIONES TRAVEL MEDIA S. DE RL. DE CV., with registered address at Marina Vallarta Business Center, office 204, CC. Plaza Marina, Fracc. Marina Vallarta, Ave. Francisco Medina Ascencio km 7.5, Puerto Vallarta, Jalisco, Mexico, CP: 48335.

For inquiries regarding reservations or these terms, please contact us via:

Email: info@cityfuntastic.com
WhatsApp: +52 322 190 7369

2. Acceptance of Terms

These terms govern reservations for and participation in CityFunTastic experiences.

The person making a reservation declares:

• To have read and accepted these terms.

• To provide complete and accurate information.

• To have authorization to book on behalf of other participants.

• To inform all included passengers about the applicable conditions.

• To have the legal capacity to contract or act with the authorization of their legal representative.

The reservation is subject to availability, confirmation, and payment according to the selected modality.

The Privacy Notice and Cancellation Policy form part of the applicable conditions.

3. Nature of CityFunTastic

CityFunTastic is a guided, participatory, and destination-promotion experience created to help travelers discover different areas, culture, gastronomy, nature, activities, and offerings of Puerto Vallarta.

Transportation between hotels, meeting points, and visited locations is a complementary element of the experience and is not marketed as an independent transfer service.

Pickup cannot be separated from the rest of the experience. By booking, the passenger expresses their intention to participate in the complete activity, unless a justified situation requires early withdrawal.

4. Modalities

CityFunTastic may offer different modalities:

Shared Experience

It is conducted with other travelers and follows a predetermined route, schedule, and dynamic. It is not possible to individually modify the itinerary, remove stops, or add destinations.

Exclusive Experience

The unit is reserved for a single group. The conditions, capacity, schedule, pickup point, and scope will be as indicated in the confirmation.

An exclusive experience does not automatically imply modification of the route or duration, unless expressly agreed upon.

Flex Experience

Allows requesting adjustments to the schedule, route, duration, or content. All changes are subject to feasibility, availability, authorization, and prior quotation.

Only services and adjustments that appear in writing on the reservation or accepted proposal are considered confirmed.

5. Prices and Payments

Current prices are those shown during the reservation process or in a formal proposal.

Amounts may vary depending on:

• Modality.

• Date.

• Number of passengers.

• Unit.

• Duration.

• Customization.

• Services requested.

• Current promotions.

The reservation platform may display management or processing fees separate from the CityFunTastic price.

Online payments may be processed by FareHarbor or another authorized provider. CityFunTastic does not directly receive or store the full card number or its security code when the transaction is made through an external platform.

A reservation is not confirmed until the system or CityFunTastic issues the corresponding confirmation.

6. Ages and Minors

In the shared experience:

• Minors under 8 years of age are not permitted to participate.

• The child fare applies to participants aged 8 to 12 years.

• Passengers aged 13 and older pay adult fare.

• A maximum of two minors with child fare are allowed per reservation.

• All minors must travel accompanied and under the permanent supervision of a responsible adult.

Exclusive or Flex experiences may allow other ages when expressly indicated in the reservation.

The responsible adult must assess whether the duration, dynamic, and activities are suitable for the minor.

CityFunTastic may request information to verify age when there is reasonable doubt regarding the applicable rate or conditions.

7. Hotels and Pickup Locations

Pickup is available only from hotels, accommodations, and locations included within the current operational coverage.

The passenger must correctly select their hotel during booking.

If the accommodation is not listed, you must provide:

• Exact name of the accommodation.

• Full address.

• Zone.

• Location link, if available.

• Room number, when necessary.

• Available contact method.

Providing an address does not guarantee pickup at that location. CityFunTastic will review the location and may:

• Confirm pickup at the accommodation.

• Assign a nearby pickup point.

• Inform that the location is outside of coverage.

• Propose an alternative, when possible.

Pickup and the final pickup point will be subject to confirmation.

8. Schedules

For shared experiences, pickup typically occurs between 8:00 AM and 8:30 AM, depending on the hotel's location and the operational route.

The specific schedule will be indicated in the booking confirmation.

The experience has an approximate duration of seven hours, not including the time required to complete pickups and drop-offs. Return to hotels usually concludes around 5:00 PM, but may vary due to:

• Traffic.

• Weather conditions.

• Road closures.

• Number and location of hotels.

• Group pace.

• Operational incidents.

• Security or force majeure situations.

Times are approximate, unless expressly stated otherwise.

The passenger must not schedule flights, transfers, meals, appointments, or other activities immediately after the estimated return time.

9. Punctuality

The passenger must be present at the confirmed location at least 10 minutes before the assigned time.

You must remain attentive and prepared to board. The unit may make several pickups and will not always be able to wait for absent or delayed passengers.

If the passenger is not present at the confirmed location and time:

• The unit may continue with the route.

• Absence may be considered a no-show.

• Boarding at another point is not guaranteed.

• No refund, change, or compensation is guaranteed.

Once the unit has left the point, CityFunTastic is not obligated to return or alter the route for the rest of the group.

The passenger is responsible for correctly reviewing the date, time, and location included in their confirmation.

10. Route and itinerary

The route, order of stops, times, and activities may be modified due to operational, weather, road, security, availability, or force majeure reasons.

CityFunTastic may:

• Change the order of visits.

• Reduce the time at a stop.

• Substitute an activity or establishment.

• Omit a place that cannot be visited safely or reasonably.

• Use an alternative route.

• Modify schedules to preserve the overall experience.

When possible, an alternative of similar nature or value will be offered.

Reasonable itinerary changes do not, by themselves, constitute a cancellation of service.

In shared experiences, individual requests cannot alter the route or inconvenience other passengers.

11. Instructions from the Travelier and the team

Passengers must follow the instructions of the Travelier, driver, and authorized personnel, especially those related to:

• Schedules.

• Meeting points.

• Safety.

• Boarding and disembarking.

• Staying with the group.

• Conduct within the vehicle.

• Rules of establishments and visited locations.

• Operational changes.

These instructions aim to protect the group and ensure the experience proceeds smoothly.

Serious or repeated non-compliance may result in the termination of the passenger's participation, without prejudice to the rights recognized by applicable law.

12. Coexistence and Respect

CityFunTastic seeks to maintain a safe, respectful, and pleasant environment.

The following are not permitted:

• Physical or verbal aggression.

• Threats.

• Harassment.

• Inappropriate sexual conduct.

• Discrimination.

• Insults or intimidation.

• Damage to public or private property.

• Behaviors that endanger the group.

• Deliberate and repeated interruptions.

• Disobedience of safety instructions.

• Consumption or possession of illegal substances.

• Intoxication that affects the group environment or safety.

Differences of opinion must be expressed respectfully. Passengers may raise any concern they consider important; they may communicate it to the Travelier, coordination, or through official channels.

CityFunTastic may request that an individual leave the experience when their conduct poses a risk, seriously violates these conditions, or prevents the rest of the group from continuing.

13. Devices and Calls

During explanations and movements within the vehicle, passengers must keep their devices silent or use headphones.

Please avoid:

• Playing music or videos with sound.

• Having prolonged phone conversations.

• Making video calls.

• Use devices in a manner that disrupts the Travelier or disturbs the group.

In case of an urgent call, inform the Travelier to seek a reasonable alternative.

14. Remaining with the Group

Passengers must respect assigned times and return punctually to the designated meeting point.

They must not move independently to locations outside the stop, even if they believe they are close or can return on time.

If a person does not appear at the end of the assigned time:

• The operation may continue to avoid affecting the group.

• Contact will be attempted when reasonably possible.

• The person will be responsible for their transportation and any associated expenses.

• The situation may be considered a voluntary abandonment of the experience.

For operational or safety reasons, passengers may not be able to remain inside the vehicle during certain stops.

15. Early Departure

If a passenger wishes to leave the experience before its conclusion, they must inform the Travelier directly.

From the moment they depart:

• They will be responsible for their transportation.

• They will assume related expenses.

• They will forfeit their place for the remainder of the activity.

• They will not have an automatic right to a refund for services they chose not to use.

CityFunTastic may request written confirmation that the decision was voluntary.

Nothing in the foregoing limits the rights legally corresponding to the passenger when the departure is due to a breach attributable to CityFunTastic.

16. Safety and Health

Each passenger must act prudently, respect authorized areas, and avoid actions that could put them at risk.

Before booking, you must reasonably assess your capacity to participate in a multi-hour experience that may include:

• Walking.

• Stairs.

• Uneven terrain.

• High temperatures.

• Sun exposure.

• Getting on and off the vehicle.

• Extended absence from the hotel.

If you require assistance, have reduced mobility, or any condition that may affect your participation, you must consult us before booking. CityFunTastic will evaluate in good faith whether reasonable adjustments can be made, but cannot guarantee that all routes, establishments, or units are fully accessible.

The passenger is responsible for carrying personal medications and following the instructions of their healthcare professionals. CityFunTastic staff does not provide medical services or administer medications.

In an emergency, assistance from the corresponding services may be requested. Any medical or personal expenses incurred will be governed by the applicable coverage and relevant legislation.

17. Food, Beverages, Allergies, and Tastings

Some stops may include tastings or the opportunity to purchase food and beverages.

The passenger must:

• Inquire about ingredients if they have allergies, intolerances, or restrictions.

• Inform the establishment and the Travelier about relevant needs.

• Responsibly decide whether to consume a product.

• Supervising food and beverages consumed by minors under their care.

CityFunTastic does not necessarily prepare the products offered by independent establishments and cannot guarantee the absolute absence of allergens or cross-contamination.

The consumption of alcoholic beverages is limited to individuals of legal drinking age. Identification may be requested. Consumption must be in moderation.

An individual whose state of intoxication compromises safety or coexistence will not be permitted to continue.

18. Tobacco and Substances

Smoking or vaping is not permitted inside the unit.

Local laws and the rules of each establishment must be respected at the visited locations.

It is prohibited to consume, possess, or distribute illegal substances during the experience.

19. Purchases and Independent Establishments

During the experience, voluntary opportunities may arise to learn about or acquire local products and services.

Purchasing is never mandatory and does not affect the passenger's service.

Unless expressly stated otherwise:

• The establishments visited are independent businesses.

• Each establishment sets its own prices, guarantees, and conditions.

• The purchase contract is made between the passenger and the establishment.

• The passenger must review the product, price, currency, warranty, and conditions before paying.

• Clarifications, changes, shipments, or returns must be managed with the seller.

CityFunTastic may facilitate information or communication, but is not responsible for commercial decisions or third-party compliance when not acting as the seller.

20. Restaurant and Personal Consumption

When the route includes a restaurant stop, food and beverages not expressly included in the reservation will be paid directly by the passenger.

The restaurant operates independently and is responsible for:

• Food preparation.

• Pricing.

• Quality.

• Billing.

• Invoicing.

• Service.

• Handling of claims.

The passenger must directly inform the establishment about allergies or dietary needs.

21. Personal Belongings

Each passenger is responsible for their personal items, documents, money, equipment, and purchases.

We recommend:

• Keeping belongings under supervision.

• Not leaving valuable items inside the vehicle.

• Identifying bags and purchases.

• Checking the seat and compartments before disembarking.

• Not carrying unnecessarily valuable items.

CityFunTastic does not guarantee the recovery of forgotten items.

If an item is found:

• The passenger will be informed when they can be identified.

• The owner must coordinate its retrieval.

• Shipping or transfer costs will be at their expense.

• Items will be kept for a reasonable period.

• Perishable, hazardous, or hygiene items may be disposed of sooner.

The foregoing does not exclude liability when legally applicable due to willful or negligent action attributable to CityFunTastic.

22. Photographs and Videos

During the experience, souvenir or documentary photographs or videos may be taken.

The promotional use of a passenger's identifiable image or voice will be subject to the corresponding authorization when necessary.

If you do not wish to appear in group photographs or promotional materials, please inform the Travelier.

The taking of personal photographs by other passengers is the responsibility of those taking them. Respecting for the privacy and wishes of others is requested.

23. Services and External Providers

CityFunTastic may rely on:

• Booking platforms.

• Operational units and services.

• Hotels and pickup points.

• Restaurants.

• Workshops.

• Businesses.

• Artisans.

• Cultural or natural spaces.

• Other collaborators.

Each independent provider is responsible for the products or services they directly provide.

CityFunTastic selects and coordinates partners according to operational criteria, but does not control all of their actions.

24. Weather, Closures, and Force Majeure

The experience may be affected by circumstances beyond CityFunTastic's reasonable control, including:

• Storms or weather conditions.

• Flooding.

• Road closures.

• Traffic accidents.

• Demonstrations.

• Authority restrictions.

• General service failures.

• Emergencies.

• Damage or unforeseen unavailability of a unit.

• Closure of establishments.

• Conditions that compromise safety.

CityFunTastic may modify, delay, reschedule, or cancel the experience when necessary.

Changes, reschedules, and refunds will be managed in accordance with the Cancellation Policy and applicable law.

25. Liability

CityFunTastic will provide the service with reasonable diligence and in accordance with the confirmed conditions.

The passenger is responsible for:

• Providing accurate information.

• Adhering to to schedules and instructions.

• Acting prudently.

• Supervising minors under your care.

• Reporting relevant needs.

• Respecting laws, individuals, and property.

CityFunTastic shall not be liable for damages arising exclusively from:

• Incorrect information provided by the passenger.

• Passenger delays or absences.

• Failure to follow instructions.

• Reckless conduct.

• Personal decisions to abandon the experience.

• Acts of independent third parties.

• Force majeure circumstances.

No provision of these terms is intended to exclude or limit inalienable consumer rights or liabilities that cannot be legally limited.

26. Changes and Cancellations

Requests for changes or cancellations will be governed by the Cancellation Policy in effect at the time of booking.

You can consult it at:

https://web.cityfuntastic.com/en/cancellation-policy

The conditions displayed during purchase and in the confirmation form part of the reservation.

27. Intellectual Property

The names, trademarks, logos, photographs, videos, texts, routes, materials, methodology, audiovisual content, applications, and other elements of CityFunTastic are protected by applicable law.

The passenger may use the materials made available to them exclusively for personal and non-commercial purposes, unless written authorization is provided.

The following is not permitted:

• Copying or commercializing CityFunTastic's proprietary materials.

• Using its trademarks without authorization.

• Recording or reproducing internal content for commercial purposes.

• Presenting the methodology or materials as one's own.

• Extracting or reusing databases or site content in an automated or massive manner.

None of the above prevents passengers from sharing their own photographs, opinions, and personal experiences.

28. Complaints and Clarifications

Should a disagreement arise, we recommend communicating it as soon as possible to seek a resolution.

You may do so:

• Directly with the Travelier during the experience.

• Via WhatsApp at +52 322 190 7369.

• By email to info@cityfuntastic.com.

Please include:

• Name.

• Reservation number.

• Date of the experience.

• Description of what occurred.

• Contact method.

We will analyze the situation and respond within a reasonable timeframe.

29. Personal Data Protection

The processing of personal data is governed by the Privacy Notice available at:

https://web.cityfuntastic.com/en/privacy-policy

30. Modifications

CityFunTastic may update these terms to reflect operational, commercial, or legal changes.

The version applicable to a reservation will, as a general rule, be the one in effect when it was made, without prejudice to necessary changes due to legal provisions or safety reasons.

The update date will appear at the beginning of the document.

31. Governing Law

These terms shall be interpreted in accordance with the applicable laws in Mexico.

Any dispute will initially be addressed through direct and good-faith communication. If a resolution is not reached, the parties may resort to the competent authorities.

This provision does not limit the consumer's right to appeal to the consumer protection authority or to exercise their legally corresponding rights.

32. Contact

CityFunTastic
Operated by: PRODUCCIONES TRAVEL MEDIA S. DE RL. DE CV.
Address: Marina Vallarta Business Center, office 204, CC. Plaza Marina, Fracc. Marina Vallarta, Ave. Francisco Medina Ascencio km 7.5, Puerto Vallarta, Jalisco, Mexico, CP: 48335
Email: info@cityfuntastic.com
WhatsApp: +52 322 190 7369

This English translation is provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.